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Why ARB is a great company.

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3 replies to this topic

#1
BEAR

BEAR

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About a month ago I went to use my ARB fridge and it didn't get cold. It clearly wasn't working and there was no error light. I tried to remember when I bought it because it didn't seem like it was long ago. But after having two kids and a new job time flys and I found out I had bought it four years ago. This meant that it was almost a year out of warranty. So I thought it would be cheaper to try and fix it myself. So I checked and researched what could be wrong and looked into getting a new compressor. I had a friend of a friend come over and look at it and he said that the compressor was still running so the problem was most likely a refridgerant leak somewhere. After all my research everyone told me to send it back to ARB, because they take care of their customers. So I called and got a case number and sent it back. It cost me about $100 in packaging and shipping cost. After a few weeks I called ARB to see what was going on. They said simply that they can't fix it and are sending me a replacement. I said "that's great, how much is that going to cost?" They said "nothing." I was shocked. Today on my porch was a brand new 50qt ARB fridge!!! This is amazing customer support. This kind of customer service is almost impossible to find anymore. So if you're on the fence about what kind of fridge you want, this may tip the scale.

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Edited by BEAR, 02 August 2016 - 05:07 PM.

  • ROVRMAN2, DiscoChef, El Solis and 3 others like this

Concord CA,
2006 LR3 SE with HD
Baja Rack, Gap EAS IID tool, LEDramized 40" light bar and work lights, BFG TA/KO tires, ARB Fridge Freezer, Front Runner Drawers, PowerTank 20lbs Co2 tank, Front Runner Rear Ladder, Traxide duel battery kit. Tactical Rovers Sliders and Rear Bumper

On Instagram @ bear_republic_overland
"waiting for an adventure"

SmugMug https://nclrbear.smugmug.com/

Instagram https://www.instagra...ublic_overland/

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#2
DHappel

DHappel

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  • Walnut Grove, CA
  • KK6TBH
  • '07 LR3 with stuff
  • '96 D1 Roadster
  • '94 RRC
  • '96 D1

Nice job ARB.  Too bad they don't support actual Land Rover specific stuff that well.  (bumpers...)


Don
'07 LR3 HSE/HD - slightly non-stock

'96 D1 - even more non-stock


#3
TomOwen

TomOwen

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  • 1996 Discovery 1

About a month ago I went to use my ARB fridge and it didn't get cold. It clearly wasn't working and there was no error light. I tried to remember when I bought it because it didn't seem like it was long ago. But after having two kids and a new job time flys and I found out I had bought it four years ago. This meant that it was almost a year out of warranty. So I thought it would be cheaper to try and fix it myself. So I checked and researched what could be wrong and looked into getting a new compressor. I had a friend of a friend come over and look at it and he said that the compressor was still running so the problem was most likely a refridgerant leak somewhere. After all my research everyone told me to send it back to ARB, because they take care of their customers. So I called and got a case number and sent it back. It cost me about $100 in packaging and shipping cost. After a few weeks I called ARB to see what was going on. They said simply that they can't fix it and are sending me a replacement. I said "that's great, how much is that going to cost?" They said "nothing." I was shocked. Today on my porch was a brand new 50qt ARB fridge!!! This is amazing customer support. This kind of customer service is almost impossible to find anymore. So if you're on the fence about what kind of fridge you want, this may tip the scale.

Thanks Bear, I may forward this off to my contact over there ;-)

 

Tom


  • AlysonH likes this

:lr:
Tom Owen
NCLR Vice President

__________________________________________________________________________
'96 Discovery I, 122k, 5sp, RoverWare Bumper, Winch, ARB, BFGs, LEDs, OMEs, SD, etc...

On a slow transition from Carpool to Trail with the help of this Club

Y2K Toyota Land Cruiser Series 100
; Cooper A/T3s, PacaSport, glitter, hair-bows, jolly ranchers and juice box stains...

@TomOwen


#4
ROVRMAN2

ROVRMAN2

    NCLR011- Rupert

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  • 2005 LR3 HSE
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  • 2003 DII HSE (deceased)

About a month ago I went to use my ARB fridge and it didn't get cold. It clearly wasn't working and there was no error light. I tried to remember when I bought it because it didn't seem like it was long ago. But after having two kids and a new job time flys and I found out I had bought it four years ago. This meant that it was almost a year out of warranty. So I thought it would be cheaper to try and fix it myself. So I checked and researched what could be wrong and looked into getting a new compressor. I had a friend of a friend come over and look at it and he said that the compressor was still running so the problem was most likely a refridgerant leak somewhere. After all my research everyone told me to send it back to ARB, because they take care of their customers. So I called and got a case number and sent it back. It cost me about $100 in packaging and shipping cost. After a few weeks I called ARB to see what was going on. They said simply that they can't fix it and are sending me a replacement. I said "that's great, how much is that going to cost?" They said "nothing." I was shocked. Today on my porch was a brand new 50qt ARB fridge!!! This is amazing customer support. This kind of customer service is almost impossible to find anymore. So if you're on the fence about what kind of fridge you want, this may tip the scale.

Happy that it worked out for you.


2005 LR3, sliders, ARB bumper,Superwinch X9,Front Runner roof rack,OME ladder,
100w PV,aux battery,M416 camper trailer, RTT, LED lightbar, Green Oval lift rods.
AlCan,Dalton,Edgerton,Top of the World,Cassiar,Baja Sur Highways approved.




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